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enquiries@justcruises.com.au

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1800 284 112
 

 

Just Cruises Booking Terms and Conditions

As we rely on Cruise Lines to supply pricing, prices on our site are NOT live and are subject to change without notice & can be withdrawn or varied at any time. Please check with our consultants for up to date prices.

Please click the links below for the required cruise line you are travelling on and also the Terms and Conditions for booking with Just Cruises.

Conditions for Last Minute Cruises - Any Cruise Sailing within 3 Months of booking
Please ensure you have read and understood the Conditions below :
* Valid for new bookings only, Not combinable with onboard credit promos
* No further discounts or specials apply including Cruise Sales, Onboard Credit, Past Guest or Just Cruises Discount Vouchers.
* Full payment is required at time of booking
* No Refund after payment
* Fares are not transferable
* Cabins are not assigned at time of booking but will be allocated at the time of sailing.
* A limited number of cabins have been set aside at these fares, once sold fares may revert to a higher or the full fare.
* Please enquire about our standard fares if these restrictions do not suit you.

Cruise Lines Terms & Conditions

OCEAN CRUISES
P&O Cruises Terms & Conditions 
Princess Australia Terms & Conditions 
Carnival Cruises Booking and Passage Terms and Conditions
Royal Caribbean Terms and Conditions 
Cunard Terms and Conditions
Holland America Terms and Conditions
Celebrity Cruises Terms and Conditions
P&O UK World Voyages Terms and Conditions
Azamara Club Cruises Terms and Conditions
Carnival Cruises International 
MSC Cruises

RIVER CRUISES
APT - European River Cruise/Tours Conditions
APT - Asian River Cruise/Tours Conditions
APT - Russian River Conditions
Avalon Waterways - Terms and Conditions
Evergreen Tours - Booking Conditions
Travelmarvel - Booking Conditions
Scenic Tours - Booking Conditions
Tauck River Cruises - Travel the World Booking Conditions
Uniworld - Booking Conditions

Terms and Conditions of Booking with Just Cruises

Please read the following terms and conditions carefully. These terms and conditions apply to bookings you make with Just Cruises in person, over the phone or by email or chat.

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

LEGAL CONTRACT
When making a payment and therefore confirming your booking with Just Cruises, you agree to be bound by the legal obligations outlined throughout these Terms and Conditions. Your right to any refunds can be limited by our terms and policies and by the conditions of the particular supplier. Please ensure you understand and agree to all our terms and policies before confirming your booking with us. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries, please contact us before making any booking for any service.

PASSPORTS & VISAS
Valid passports are required for all international fly/cruise, cruise and land or air only product. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. Passports must have at least six months validity after the date of return to Australia. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Certain ports of call may require visas prior to departure from Australia or prior to Ship embarkation. Please refer to your preferred visa processor or the consulate directly for individual requirements. Visa requirements and correct travel documents remain the sole responsibility of the traveller. Just Cruises cannot be held liable for any costs arising from rejected Visa applications or denial of entry to any country for any reason. Our staff is unable to offer information regarding travel visas for nationalities other than Australia or New Zealand.  For specific Visa information please contact
www.visalink.com.au

PASSPORT NAME ALERT (INTERNATIONAL CRUISES and FLIGHTS ONLY)     PHOTO IDENTIFICATION (DOMESTIC PRODUCTS)
It is ESSENTIAL that passenger's first name and surname given to us at the time of booking match passport information. Any correction or alteration to a passenger name after a booking is made will incur amendment fees or a whole new reservation may need to be made which could result in the booking not being confirmed. Please CHECK this invoice carefully and advise us if the names do not match passports. Please refer to the Passport and Visa paragraph below regarding visa requirements and passenger eligibility to travel before paying the deposit.

AIR TICKETS: To issue any international Air Tickets we will require copies for all passengers’ passports in order to include Advance Passenger Information data in the booking prior to ticketing. Failure to provide this data may delay ticketing and result in re-booking and possible fare increase. The required information consists of:

·                     Full name (last name, first name, middle name if applicable)

·                     Gender

·                     Date of birth

·                     Nationality

·                     Country of residence

·                     Travel document type (normally passport)

·                     Travel document number (expiry date and country of issue for passport)

VISA USA - ONLINE TRAVEL AUTHORISATION
Please use the ESTA site
https://esta.cbp.dhs.gov to issue your online Travel Authorisation for the USA and its territories. A fee will apply. Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa. 

VISA CANADA – ELECTRONIC TRAVEL AUTHORISATION
A mandatory entry requirement known as an Electronic Travel Authorization (ETA) applies to all visa-exempt foreign nationals who fly to or transit through Canada, Applicable customers MUST hold an ETA from this date or uplift will be denied. This affects all citizens from countries who do not need a visa to enter Canada including New Zealand, Australia, UK, France etc. Exceptions include U.S. and Canadian citizens and travellers with a valid visa.
The authorisation is electronically linked to the passport and is valid for five (5) years or until passport expiry, whichever comes first. Travellers will need to travel with the same passport they used when they applied for and obtained their ETA. To view eTA-required nationalities visit
: http://www.cic.gc.ca/english/visit/eta-list.asp Eligible customers can apply for an eTA online atwww.cic.gc.ca/english/visit/apply-how.asp If passengers do not have the required documentation, they will be denied boarding upon check-in in Australian airport.

THE JONES ACT AND THE PASSENGER VESSEL SERVICES ACT (United States)
The Coastwise passenger statute, 46 U.S.C. § 55103(b) states that “no foreign vessel shall transport passengers between ports or places in the United States, under penalty $300 for each passenger transported or landed.” It is important to be aware of the effect that the Passenger Vessel Services Act (PSA) has on certain combined itineraries. The Passenger Services Act prohibits ships of non-U.S. registry from embarking and disembarking passengers at two different U.S. ports.

TRAVEL INSURANCE
We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. We strongly recommend that clients take out a fully comprehensive travel insurance policy when you confirm your booking and before paying the deposit. It is the clients’ responsibility to arrange insurance. Please
 Click Here  to purchase travel insurance.

TRAVEL ADVICE
Please check any Travel Advice Notices issued by the Australian Department of Foreign Affairs and Trade prior to your journey.
http://dfat.gov.au/Travel/Pages/travel.aspx or by calling 1300 555. http://smartraveller.gov.au/countries/Pages/default.aspx or call 1300 139 281 for updated travel information.

HEALTH
It is the responsibility of the client to ensure that Passports, Visas, Health requirements and other relevant or official travel documentation is correctly obtained in advance of travel. Just Cruises do not provide a Visa or health advisory service for travellers. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.  General health advice for the destination you wish to visit is also available from DFAT (see
http://smartraveller.gov.au/). Cruise Ships are subject to immigration regulations of the countries they visit and passengers are required to individually obtain correct visas and documentation for entry into these countries. Passengers will be denied boarding of the vessel should documentation not be in order. Any fines incurred through non compliance are the direct responsibility of the passenger.

PRICES
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price change may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include but are not limited to adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices.

The Quote form within this site is a request only. Just Cruises does not guarantee fares or prices until the booking has been confirmed in writing by one of our consultants, and full payment has been received. Schedules and availability, fare conditions and prices can change at any time. Deposits merely hold the reservations and do not guarantee prices. Routing restrictions and other special conditions may apply

DEPOSITS
All deposits are deducted from final payments and are not an additional charge. All Just Cruises deposits are NON REFUNDABLE from the time of payment and should be protected by travel insurance. The required deposits payable can vary. Please ensure the correct deposit as confirmed by your cruise consultant is paid when booking to guarantee your reservation.

BALANCE PAYMENT
The balance of the booking must be received in the Just Cruises office no later than 2pm AEST time on the date specified in the invoice. Just Cruises will not be held responsible for any penalty amounts or surcharges levied by the wholesalers resulting from late payment.

TRAVEL DOCUMENTS
Please ensure you carefully read your invoice, tickets and all other documents we send to you as soon as you receive them, and contact Just Cruises immediately if any information appears to be incorrect. We will not accept any liability if you fail to notify us of any inaccuracy in any document within 14 days of us sending them to you.
While we will do our best to rectify any changes made outside this time, it is your responsibility to meet any additional costs which may be involved.
You are responsible for ensuring that all necessary travel documents including, but not limited to, passports, visas and vaccination certificates are valid and subsisting. We strongly recommend that you verify current documentation requirements and all other relevant protocols and procedures associated with your trip with your travel consultant. Please note requirements change and you must check with your Consulate for the most up to date information.

AMENDMENTS
After deposits have been received, amendments to bookings will incur a $100 per person per amendment in addition to any fees charged by suppliers. Where a cruise line releases a promotional fare after you have booked, any transfer of that booking to a promotional fare on the same or new cruise is regarded as a cancellation of the first booking and subject to cancellation penalties. Some cruise lines have strict policies regarding rebooking a cruise on promotional rates.

CANCELLATION (CRUISE ONLY)
All cancellations and changes must be made in writing.

Cancellation after deposit payment but prior to final payment: Just Cruises will retain all deposits paid (unless by prior arrangement). Cancellation once final monies are paid: Just Cruises will retain 10% of the cruise only fare inclusive of all taxes, port charges and prepaid gratuities. This charge is in addition to any cancellation fees charged by Cruise Lines. In most cases Just Cruises cancellation conditions and loss of deposits supersede supplier cancellation conditions. Cancellation notification must be received in writing before we can cancel your booking with the Cruise Line.

CANCELLATION (FLY/CRUISE/STAY PACKAGES)
All cancellations and changes must be made in writing.

Cancellation after deposit payment but prior to final payment: Just Cruises will retain all deposits paid (unless by prior arrangement). Cancellation once final monies are paid: Just Cruises will retain 10% of the fly/cruise costing or cruise only fare inclusive of all taxes, port charges and accommodation packages. This charge is in addition to any cancellation fees charged by Cruise Lines and/or airline/hotel/tour operator/wholesaler or any other supplier. The fees charged by these suppliers can be up to 100% of the cost of the particular product purchased. The cancellation fees charged by these suppliers can be found on their respective web-sites and/or in their brochures.
In view of these cancellation fees it is highly recommended that all clients take out comprehensive travel insurance to cover any eventualities. Just Cruises will not take any responsibility for anyone who does not take out comprehensive insurance.

Refunds can take up to 10 weeks to be processed.

CREDIT AND DEBIT CARDS FEES
Please note that a card fee will be applied to credit card payment amounts: 1% - Mastercard, Visa Credit cards. American Express will be charged at 1.8%.

AIRFARE/AIRLINE CONDITIONS
All airfares are subject to change / increase / withdrawal without notice by the airline(s) until paid in full and tickets issued. All airline schedules are also subject amendments and flight cancellation without notice by the airline. Claims for costs as a result of these actions must be made directly to the airline concerned. Just Cruises cannot be held responsible for the actions of an airline.

PORT CHARGES, GOVERNMENT FEES AND TAXES
Governed by local port authorities; port charges and government fees are subject to currency fluctuation, and are required by law to be costed separately from the cruise fare. Airline taxes are also subject to currency fluctuation; and are converted at the exchange rate(s) when final payment is made. The port charges and airline tax amounts are a guide only.

THIRD PARTY SUPPLIERS
Just Cruises, as a licensed travel agent, act only as an agent for services supplied on behalf of third parties such as airlines, cruise lines or hotel operators. Each supplier operates under their own terms and conditions. By booking services with a supplier you are subject to their own terms and conditions. It is your responsibility to ensure you are familiar with these terms. If you require further information about third party supplier's terms and conditions please ask us.

FREQUENT FLYER
When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.

SCHEDULE CHANGE
We recommend that you contact the airline to check your departure time and date at least 24 hours prior to your scheduled flight.

WEBSITE INFORMATION
Every effort is made to ensure that information, including prices, shown on this site is correct. All information is received by us from other sources and we endeavour to check all details when received. However, we take no responsibility for the information received or for any mistake or omission made by us in the up-load of information. Photographs and illustrations and other promotional material displayed on our website are for promotion purposes only. Itineraries, routes, weather conditions, ship cabin configurations, ship décor and so forth can change without notice. We do not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice and fluctuating currency exchange rates. All prices shown on our site and quoted are in Australian Dollars and you will be charged in Australian Dollars at the rate of exchange at the time of your payment being processed.

PRIVACY STATEMENT
Your contact information will be required by third party suppliers to accept and confirm a booking. Privacy law safeguards your personal details. In no other circumstances will this information be shared with a third party. Your information may be used by Just Cruises for the purpose of relaying travel related information to you.

COPYRIGHT
Text, design, layout and images are copyright and as such are subject to international intellectual property conventions. Accommodation, Cruise ships, resort and hotel images and information are courtesy of various tourism operators, wholesalers and government tourism authorities and as such we implement the right to replicate images and information made available by these various organisations for the purpose of tourism promotion.

 Just Cruises Pty Ltd is a Full Member of the Australian Federation of Travel Agents. All AFTA members pledge themselves to conduct their business activities in a manner that promotes the ideal of integrity in travel and agree to act in accordance with the Principles of the AFTA Code of Ethics.
 
ATAS is National Industry Accreditation backed by AFTA. Just Cruises is recognised as a credible, professional travel business and we are required to annually meet the compliance benchmarks to our accreditation.

 

 
 
 
 

As we rely on Cruise Lines to supply pricing, prices on our site are NOT live and are subject to change without notice & can be withdrawn or varied at any time. Please check with our consultants for up to date prices.

 

 

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